It is important to us that we help our clients achieve real lasting, positive change in an effective and cost-effective manner.
We only use highly skilled, experienced consultants and we build strong, co-operative relationships with our clients. We work with respect and integrity. Crucially, we adhere to the following principles:
We Promote Client Control. Lasting change requires detailed day to day understanding, leadership and management that can only be provided from within an organisation. We aim to strengthen your organisation’s capability and avoid dependency on ourselves and other external partners.
We Promote Client Ownership: The first rule of behaviour change is that you have to own it. Our three step process (below) is specifically designed to help you make the decisions and own any change process.
We Promote Effective, Sustainable Change:
We Provide Value for Money:
For optimal results, we encourage our three step support process. This:
Step 1: Assessment – Understanding Your Situation
The most effective change support is based on an understanding of: the organisation and individual staff’s values and motives, current concerns and ineffective practice, current strengths and good practice, barriers to change, and opportunities for improvement.
To gain this understanding, our post-doctoral, psychologists can:
All assessments are conducted by our personable consultants who are skilled in developing rapport with individuals across organisational levels. This, and our adherence to confidentiality principles, enables us to gain levels of understanding difficult for organisations to otherwise achieve.
Our assessment reports provide a detailed understanding of your organisation’s current situation and tailored ‘good practice’ recommendations. This empowers leaders by enabling them to take ownership and to have the confidence and ability to make informed decisions and to plan and implement any change process.
Step 2: Specialist Support
Should further expertise be required, we offer a comprehensive range of high-quality services that can be adapted as required. This might include:
Step 3: Monitoring and Feedback
Cultural development takes time, whilst an organisation’s demands can change. It is therefore invaluable to have a regular, effective monitoring system to gain honest feedback of progress. Over time, the tweaks required typically become smaller, whilst an organisation’s confidence in, and enjoyment, of a sustainable, optimal performance/wellbeing culture grows.
L&M are based in London and the South East, but work across the UK and beyond. Please contact us to see how we can best support you and your organisation.