Reducing The Risk. Ensuring Support. Giving You All Peace of Mind.

L&M has a unique blend of expertise in clinical psychology, wellbeing and performance psychology, and risk management, and have vast experience of working with and within organisations whose staff are exposed to others’ trauma. This enables the provision of a comprehensive range of services that both assess risk and assist in the development of an organisational culture and practices that best protect and support individuals from the foreseeable risk to mental health.

Why is Exposure to Other’s Trauma of Concern?
Research and anecdotal reports increasingly highlight the mental health risk of exposure to others’ trauma at work, and the negative effects on individuals’ personal lives and ability to work effectively. In particular, awareness of conditions such as vicarious trauma (VT), secondary trauma, compassion fatigue and post-traumatic stress disorder (PTSD) is rising across professions. Now, despite trauma exposure being part of the job, employers are increasingly realising their legal and moral duty to understand and manage these significant, foreseeable risks to health in order to protect and support staff. Also, with home-working, employers are concerned about the potential risk of exposure and transference to others in the employees’ home.

L&M Services
The below services are available individually and in Gold, Silver and Bronze Standard packages. However, to best ensure the identification of staff needs and the mitigation of current and future risk, L&M recommends an integrated system of support services which embeds feedback and development.

A full psychological risk assessment of staff roles and work environment to ascertain; the level of hazard exposure, the probability of harm, and the severity of consequence to employee health, as required to meet Health and Safety legislation.

A formal review of the organisation’s culture, strategy and procedure as it relates to staffs’ experience of VT mitigation and support, and recommendations for improved support action in keeping with cross-industry good practice.

Health surveillance is an important part of an organisation’s duty of care when a risk to health has been identified. This important role is completed by our personable, yet highly experienced, BPS Chartered trauma-specialist psychologists.

  • Basic psychological screening: A formal ‘check-up’ to ensure that staff are in good psychological health and are signposted to appropriate and timely support. Such checks help mitigate concerns of less obvious, slow deterioration in mental health, and individuals’ often-held, long-term, trauma-related health concerns.
  • Full clinical psychology assessment: A formal assessment for those with presenting symptoms to enable appropriate formulation of an individual’s mental health/trauma-related issues and effective treatment planning.

Confidential, face-to-face counselling support with a trauma-specialist that enables the development of the required trusting relationship and distils any concern regarding the sharing of traumatic information. Support utilises a combination of psychological approaches to best meet each individual’s needs and preferences.

Understanding trauma and symptom recognition in self and others is vital for self-care and the seeking of support. L&M’s education support is developed in keeping with role requirements and staff preferences, and is available through bespoke workshops or more organically through informal, staff engagement. Examples of our presentations, workshops, Away Days and Conference presentations for ‘Mental Health and Trauma-Informed Practice

Support and advice in formalising: how to enable ‘proper consent’ during recruitment, the screening of candidates’ psychological resilience to trauma, and the appropriate induction of new staff.

An individual’s ability to cope with trauma-exposure is greatly effected by the availability of opportunities to attain psychological wellbeing and to flourish. Please see L&M’s organisational wellbeing services for further information as to how L&M support organisations, leaders and teams to better understand the importance of wellbeing for sustainable, optimal performance, and to develop cultures, strategies and procedures that priortise the promotion of psychological wellbeing.

Employee who completed L&M’s ‘VT/PTSD Culture, Strategy and Procedure Review’ and ‘Cultural Psychological Wellbeing Assessment’.
Talking with L&M helped me realise that wellbeing at work is about how you are treated each day, not gym memberships and fruit bowls. The management understand what we do – They know it’s not easy. So they do what they can to help. They want us to enjoy working here, to develop and do the best we can. Most importantly, they make us feel that what we do makes an important difference to the world – We have to know that, otherwise this work would be horrible. I said that this is the best company I’ve worked for. Now it’s clear why. It’s great that they’ve got you (L&M) in. They’re already very good to us, but this has shown that they want to be even better.

John, Director of Company C.
Our people work with difficult content. Plus, we want the best people working with us, so it’s important that we look after them every day. We knew we could trust L&M. That they’d respect our need for confidentiality, understand what we do, and that our staff would talk openly to them. The assessment and report are thorough and detailed, and so useful. It’s reassuring to know we’re doing a lot right, but we knew that we hadn’t got everything in place. Now we know what we need to focus on and do to protect our staff from the risks and ensure that they want to come to work for us each day.

L&M’s Vicarious Trauma-Related Blogs
Work-Related Vicarious Trauma and PTSD: What to Know and Do
Working at Home With Trauma: How to Protect Yourself, Others and Your Employees

Where Do L&M Work?
L&M are based in London, Manchester and the SE England, but can work remotely across the UK and beyond.

Can we help you? Do you have any questions?
Get in touch so that we can listen to your needs and discuss how we can best support you.