You must read this privacy notice together with any other privacy notice We may provide on specific occasions when We are collecting, storing or keeping Your personal information so that You are fully aware of how and why We are using Your information. This privacy notice supplements the other notices and is not intended to override them.
This Website is not intended for children and We do not knowingly collect information relating to children.
L&M Consulting Limited (herein referred to as “We”, “Us” or “Our” or similar), registered in England and Wales (Company Number: 08801113), is the controller and responsible for Your personal information. Our contact details are: e-mail: email@example.com. Registered office: 12 Orchard Court, Heron Road, Sowton, Exeter, EX2 7LL. For all information matters, please contact Our Information Protection Officer, Caroline Marlow, on firstname.lastname@example.org.
Third-party links outside of Our control
This Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share information about You. We do not control these third-party websites and are not responsible for their privacy statements. When You leave Our Website to go to another, We encourage You to read the privacy notice of every Website You visit.
Depending on how you engage with Our Website and services, We may collect, use, store and transfer different kinds of personal information about You which We have grouped together as follows:
Special Categories of Personal Information
Health Information means personal information regarding Your health or wellbeing.
We aim to collect health information exclusively from prospective and paying clients who want to make use of Our services where the provision of health information is required for the consultation process. However, if the client is under 18 years of age, We will require a parent or legal guardian to provide health information, personal information and make payments on behalf of the client.
We do not collect any other Special Categories of Personal Information about You (this includes details about Your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and genetic and biometric information). Nor do We collect any information about criminal convictions and offences.
If You fail to provide personal information
Where We need to collect Your personal information by law, or under the terms of a contract We have with You and You fail to provide that information when requested, We may not be able to perform the service contract We have or are trying to enter into with You. In this case, We may have to cancel a service You have with Us but We will notify You if this is the case at the time.
a. Contact information
b. Health information
For some of our Support Services (e.g,. Our 1-2-1 Injury and Pain Psychology Support), We may be required to collect health information from You or generate health information about You, if We provide services to You in the form of: a paid for consultation and customised recommendations/support programme, when assessing Your suitability for Our consultation support, or answering a “quick question”.
Your health information will be collected by Our Consultant within Your face-to-face or video call consultation. This will obtain a relevant medical history and other information required to understand Your current health and wellbeing and to recommend a support plan. Such information may take the form of:
a. Contact Information
We may use Your contact information for the following purposes:
b. Health information
We may use or disclose Your health information for the following purposes:
c. Personal information
We may use personal information (both contact information and health information) for the following purposes:
Change of purpose
We will only use Your personal information for the purposes for which We collected it, unless We reasonably consider that We need to use it for another reason and that reason is compatible with the original purpose. If You wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact Us.
If We need to use Your personal information for an unrelated purpose, We will notify You and We will explain the legal basis which allows Us to do so.
Please note that We may process Your personal information without Your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
How We will NOT use Your personal information
Except as set out in Clauses 3, 4 and 5 above, We will not disclose Your personal information to other persons or entities. In particular:
Whenever We transfer Your personal information out of the UK, We ensure a similar degree of protection is afforded to it by implementing safeguards. You consent to the transmission of information for these purposes in accordance with the Information Protection Act 2018.
• If You have used Our paid for services, We will store Your contact details on Our password protected computers and separate hard drives (including back up) kept at Our working office. This information will be deleted after six years.
• If We are to contact You via video or phone call whilst discussing or conducting Our paid for services with You, We may store Your contact details on Our password–protected, Smart devices using an unidentifiable name. This information will be deleted six weeks after Our last contact with You.
• Booking Form: Health information that You submit to Us during the consultation booking process will also be stored in Acuity Scheduling for up to a maximum of 2 years after Your last appointment was scheduled using their software. Acuity Scheduling is GDPR compliant.
• Paid consultancy session notes: Any written notes and audio recordings of sessions are coded with an unidentifiable name. Audio-recordings are kept on a password protected computer (any audio recordings made on an external recording device will be transferred to a password protected computer within the working day and immediately deleted). All written notes and audio recordings are deleted 7 days after We have sent You the completed post-session report.
• Post-session reports: We store all Our files and post-session reports containing Your personal and health information on Our password protected computers and separate hard drives (including back up) kept at Our working office. Your personal and health formation is kept by Us for six years, or for clients who are children, until You reach the age of 21.
• Emails: All health information that You submit to Us via email as part of any of Our paid consultancy services, is copied to and stored securely within Our files within 7 days or on completion of Your next post-session report, whichever is sooner. All emails containing health information are deleted once the information is copied.
If You wish to exercise any of the rights set out above, please contact Caroline Marlow, via email email@example.com. You will not have to pay a fee to access Your personal information (or to exercise any of the other rights). However, We may charge a reasonable admin fee if Your request is clearly unfounded, repetitive or excessive. Alternatively, We may refuse to comply with Your request in these circumstances.
What We may need from You
We may need to request specific information from You to help Us confirm Your identity and ensure Your right to access Your personal information (or to exercise any of Your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact You to ask You for further information in relation to Your request to speed up Our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take Us longer than a month if Your request is particularly complex or You have made a number of requests. In this case, We will notify You and keep You updated.
Please keep us informed if Your personal information changes during Your relationship with Us. It is important that the personal information We hold about You is accurate and current.
If this does not resolve Your complaint to Your satisfaction, You have the right to lodge a complaint with the UK’s Information Commissioners Office. on 03031231113 or via their email or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.