Private Health Insurance Information: 1-2-1 Injury and Pain Psychology Support
To help your claim and support go smoothly, please read the following before booking.
Booking link at the bottom of the page.
Dr Caroline Marlow is a recognised health provider for psychological support with:
- AXA.
- Freedom Health Insurance.
- Healix.
- WPA.
These will typically authorise 6 x 1-2-1 sessions for chronic pain or the psychological affects of injury or chronic pain.
Before you book your first support session …
Please contact your insurance company (using the information on your policy document) and ask for:
- Support from Caroline Marlow, Psychologist (registered Mental Health Provider), for chronic pain or the psychological affects of injury or pain.
- A pre-authorisation number.
- Confirmation of the number of sessions/financial limit* they will cover.
- The amount of any excess you need to pay.
- Any support completion date (make sure this takes your policy expiry date into account).
- Information of any report I need to write before you start or continue with your support.
*If you have a financial limit, please note the cost of support is £130/hour session (which includes the additional insurance-related admin costs), unless another amount per session is specified by your health insurance provider.
What your insurance company will NOT cover:
Companies are different, so please check your policy, but typically companies will not pay for:
- Any support without a legitimate pre-authorisation number.
- Any costs incurred within your excess fee.
- Any sessions held after your policy runs out/the agreed support completion date.
- Any additional, non-covered fees, that you incur (e.g., additional face-to-face support costs).
- A booked session that you have cancelled or changed within our cancellation period, i.e., less than 3 days before the time your session starts.
In these instances, we will invoice you directly at our current, self-funded client rate.