Case Study 1: A new company viewing graphic, user-generated content

“Our people do a tough job, so I want to know I’m looking after them.

It’s important for them, me and the business” – Company Director.

N.B: Many of our clients require confidentiality to ensure security or protect brand reputation. We therefore don’t add any identifying features.

Company Info

A new company of 25 staff and managers who view graphic, multi-sensory, and typically unedited and/or user-generated content. The extreme nature and amount of viewing exposure differed across roles, but all had to have knowledge of, and work with, the content.

The Directors’ Motives

To develop a company-specific Wellbeing Policy to:

What We Did

The entire company (except 1 Director) completed a:

What We Found

A detailed understanding of how the Company’s culture, strategy and everyday practice affected; the experience of exposure and support, staff psychological wellbeing and performance, and business security.

Outcomes and Moving Forward

The management requested a detailed report to gain full understanding of their staffs’ experience and its effects on wellbeing and performance: They saw this as key for prioritising the actions needed to best develop the Company.

Recommendations aimed to address concerns and to reinforce and improve upon good practice. Each was given a level of risk and urgency to help the managers prioritise. Others were noted as ‘quick wins.’

We had several meetings with one of the Directors and the Head of Operations to discuss the findings and how best to embed the recommendations in cultural practice. These were developed into the Company’s Wellbeing Policy and used to guide progress.

What They Said …

Director – “We’ve come so far, so quickly, so it was key to know how we’re doing. It’s been a really useful process. All seems well, but it’s confirmed that we need to get some important protection in place and to do other things better. … It’s also great to know we’re doing a lot right!”

Team member – “They (the management) understand what we do – They know it’s not easy. What we talked about with you is really important. They do what they can to help, but this really shows what we need – particularly knowing that what we do makes an important difference to the world. We have to know that, otherwise this work would be horrible. Getting you in shows that they really do care.”