Frequently Asked Questions: 1-2-1 Injury and Pain Psychology Support

No. Injury and pain can be complex. Although psychology is increasingly recognised as important for rehabilitation and can be used alone to promote injury healing and pain management, we cannot guarantee that the injury or pain will resolve as you would like. In particular with pain, the longer you have been in pain, the longer it is likely to take to change unhelpful behaviours and to retrain the brain away from experiencing pain.

To help, good guidance on your musculoskeletal condition and the need for you to fully engage with our support is important. This engagement includes being honest about your situation, needs and preferences so that we can find, discuss and agree on your most helpful solutions: You will also need to commit to making these important changes.

What we can guarantee is that we will work hard to understand you, and use research and good practice to support and guide you to your best outcome, be it to return to life as normal or to find a new, positive you that can live a fulfilling life despite any continuing restrictions.

Video Call
Easy to access wherever you have a good working internet connection: Video call support has shown to be both effective and a viable option to face-to-face support. Please ensure you have the necessary equipment for us to see and hear you properly. Sessions are completed on Zoom.

Face-to-face Support
Face-to-face support enables a more personal and detailed interaction: This is particularly useful when working together to personalise your support plan. Once you have had your Starter Consultation, we can also offer longer support sessions, e.g., 1/2 or full day, to enable us to cover more aspects (as appropriate).

We come to your office or club during normal hours to ensure that everyone feels safe: This can often help promote your confidentiality.

Please contact us to discuss how we can best support you. Cost depends on session length and our travel: We are based in the SE England.

Online via Video Call
You will need access to a good working internet connection and the necessary equipment for us to see and hear you properly, e.g., microphone/headphones/camera or similar equipment. This is because being able to see and hear each other whilst we talk is important for building rapport and providing quality support.

Sessions are completed via Zoom which you will be able to access by clicking on the link sent to you with your booking confirmation email. You do not need a personal Zoom account.

We are unable to refund sessions that are prevented or restricted by us not being able to see or hear you, as stated in our T&Cs of Purchase: 1-2-1 Support

Yes. Psychology support alone can help you with your injury and pain, but with your written permission, we can work alongside other physical health professionals, e.g., your GP, pain management consultant or physiotherapist.
For example:

  • If you have been referred to us by a physical health professional, we can work with them to help you get integrated support.
  • Sometimes we need to know more about your physical situation to ensure our support is appropriate and complementary. In this case, we will contact your physical health professional to gain their written advice.

If you are receiving therapy for your mental health, we can support you once your therapy programme has finished.

Single Support Sessions
– Video call:

  • You pay online at the time of booking.
  • You can change or cancel a booking using the link sent in your confirmation email. You will receive a full refund as long as you do this at least 3 days before the time/date your booking was due to start*.

– Face-to-face support:

  • We will invoice You for the full amount. Fees should be paid by electronic bank transfer to L&M Consulting Ltd at least 3 days prior to the first session*. Electronic payment advice is provided on the invoice
  • You can change or cancel a booking by emailing us**. If you have already paid, you will receive a full refund as long as you tell us of your change or cancellation at least 3 days before the time/date your booking was due to start*.

Support programme cancellation only
You can cancel the remainder of a programme by emailing us**. Any support session that has already occurred or that was due to occur within the next 3 days* will be charged at:

  • Video-call: The cost of an individual follow-up session at the time of booking.
  • Face-to-face: The session costs and any incurred fees as agreed in advance for each session.

The remainder of the programme fee will be refunded.

ALL SUPPORT

  • If you would like to change or cancel a booking, please tell us as soon as possible so that we can give your time slot to someone else.
  • You will not be refunded for missed appointments or if a change/cancellation occurs within 3 days*.
  • *An example of our ‘3 days’ change/cancellation period: For a 10am Thursday booking, you would need to make the change/cancellation by 10am the Monday before.
  • **Where we ask you to inform us of a change/cancellation by email, the time/date of your instruction will be taken as that on the email.
  • Any refund will be issued by the end of the next working day (Monday to Friday) and a confirmation email will be sent to the email address linked to your account. Please note that payment platforms (e.g., Stripe) can take up to 10 working days to process a refund.
  • Please read our T&Cs of Purchase: 1-2-1 Support before you book any service.

Yes. Whatever you say in your sessions is private and confidential. Confidentiality will only be broken when:

  • We are required to do so by law.
  • I have serious and immediate concerns that you are a risk to yourself or others.
  • When you have given me permission to discuss specific information with other health care professionals who are helping you.

Yes. We can help your organisation better:

  • Support individuals with injury or pain.
  • Prevent work-related injury and pain.

Please follow these links for information of our presentations and workshops and our overall psychological approach to organisational injury and pain support, and contact us to discuss how we can best help.

No, as this is a support service. If you are seeking a psychological assessment for these purposes, we advise you to contact the main psychological association within your country for a register of qualified psychologists who can assess your situation. Within the UK, please go to the British Psychological Society Website or Tel: 0116 254 9568.