These are the Terms and Conditions of Purchase for the One-to-One Support services of L&M Consulting Limited. Information is presented in the following sections:
We agree to provide any of Our services to You in return for a fee subject to the terms set out in these Terms and Conditions of Purchase which forms the agreement between You and Us.
These Terms and Conditions of Purchase includes the entire understanding between You and Us and replace any previous arrangements We may have had with You unless specifically stated otherwise. Except for those terms implied by law, which cannot be excluded and any other terms specifically incorporated by reference, no other terms apply.
By participating in any of Our services, You indicate that You consent to these Terms and Conditions of Purchase in full and have given Your Informed Consent.
IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS OF PURCHASE AND DO NOT GIVE YOUR INFORMED CONSENT YOU SHOULD NOT PATRICIPATE IN OUR ONE-TO-ONE SUPPORT SERVICES.
Please note that We alter these Terms and Conditions of Purchase from time to time, and You must review this document before each purchase. This document was last changed on 24th January 2022.
*Examples of mental health concerns and details of what to do if you have a concern.
In this regard, You agree that you can speak and understand fluent English, and You agree to provide Us with:
To do this, it is important that You:
Do not: make any choices of how to proceed with support, implement any changes, or act on any of Our recommendations unless You fully understand it. Ask any questions before making support choices, implementing changes, or acting on recommendations provided by Us.
We do not accept any liability in the event that You are unable to comply with the Specifications set out above.
We also recommend that throughout any support session that You are in a private, comfortable space where You cannot be overheard.
Support programme cancellation only
You can cancel the remainder of a programme by emailing us*. Any support session that has already occurred or that was due to occur within the next 3 days** will be charged at:
The remainder of the programme fee will be refunded.
You will not be refunded for missed appointments.
If You have any queries about Our cancellation process please feel free to contact us.
… in which case We will not provide Our services to You.
We will endeavour to provide You with a full explanation with recommendations (where possible) and refund the fee for the current session and any fee paid in advance except in the event of Your breach or non-compliance of any of Our terms including, but not limited to, these Terms and Conditions of Purchase.
In particular, We are not liable for:
To the extent that We are not able to exclude Our liability to You in accordance with the applicable law, We limit Our liability to the re-performance of the relevant service, or a full refund unless We specifically agree with You otherwise.
Nothing in these Terms and Conditions of Purchase excludes or limits Our liability for death or personal injury caused by Our negligence or for fraud or fraudulent misrepresentation. Nothing in these Terms and Conditions affects Your statutory rights.
IMPORTANT – Injury and Pain Psychology One-to-One Support Only: We make no claims or representations that Our Injury and Pain Psychology One-to-One Support services may be lawfully used outside the United Kingdom. Unless otherwise expressly stated or agreed, this service is directed solely at Clients who are based in and who access the service from within the United Kingdom. If You choose to access or use Our Injury and Pain Psychology One-to-One Support service from outside of the United Kingdom You do so at Your own risk.