L&M Consulting Ltd is an innovative and confidently evolving company inspired by the combined energy and values, but very contrasting experiences and expertise, of its two Directors.
Through 20 years combined as an academic and consultant sport and performance psychologist, Caroline has had the privilege of researching, teaching and practicing how to address the key and very real-world issues that affect performance. Early research of a reigning, but stagnating, World Championship squad, taught Caroline the wide-ranging policy, social and environmental factors within an organisation that can prevent the behavioural changes required for optimal performance, and the need to listen to and work with individuals to remove or overcome the real and perceived barriers. Further, she has witnessed the importance of nurturing individual wellbeing if optimal engagement and performance is to be achieved. Consequently, throughout her career she has been driven to find holistic and creative ways to promote effective organisational change and to nurture individual excellence. Her work with Olympians, national and professional sports squads and performers, and her study, training, and teaching of numerous traditional and modern psychological approaches, has taught her the importance of, and enabled her to find a way, of putting the client(s) at the very centre of the change and development process. Her belief is in the power of self-awareness, empowerment, creativity and effective communication; her approach is unassuming, flexible and effective.
Known as an inspiring presenter, trainer and consultant, who thinks beyond the norm, Caroline has been an external advisor for doctoral students, an invited book contributor, and is a British Psychological Society Associate Fellow, Chartered Sport & Exercise Psychologist, and Organisational Psychology Division member; she is also registered by the Health Care Professions Council. With the development of L&M, Caroline now focuses exclusively on bringing her approach to clients within business and sport; she relishes helping individuals and organisations gain clarity in their situation, and in facilitating their greater wellbeing, performance and personal fulfilment.
Paul has proven Leadership, Management and Organisational skills gained through 23 years of leading, preparing and training teams within Government Services. This experience was gained whilst primarily operating under extreme pressure in some of the world’s most inhospitable and highly pressurised environments, and whilst working to time critical timelines.
Paul is experienced in working with leadership and fostering collaboration between cross-functional units in business continuity and incident/crisis management roles, and has personally briefed senior executives and politicians on tactical and strategic issues in order to assist in the implementation of UK Government Policy. Paul regularly produced comprehensive written reports read widely across Government Services and Other Government Departments and liaised with these departments. As a result of this first-hand experience, Paul has a deep understanding of the importance of a positive ethos and culture, the benefits of positive wellbeing, good communication and planning and their role in optimal performance, as well as the mental aptitude, physical strength and skill required to mitigate situational and outside pressures.
Paul recognises the significance of ‘softer’ skills, such as effective communication and listening for performance and leadership development, and the need for shared values, goals and beliefs in building motivated and cohesive teams. This appreciation has enabled Paul to successfully teach, coach and mentor organisations, teams and individuals of different backgrounds and capabilities around the globe, providing salient personal and life changing guidance.
In addition to his many years of practical leadership and management experience, Paul has a Post-Graduate Diploma in Risk, Crisis and Disaster Management, during which he attained invaluable knowledge which has further broadened his understanding of how people and organisations operate and react when faced with high pressure situations. Paul also has a GCGI Graduateship in Leadership & Management and HR Management, as well as a foundation degree in Security Management and Consultancy.
Experience has taught Paul that good communication and listening skills, as well as managing pressure effectively, are key factors in optimising performance and enhancing leadership. Paul is trained as a Trauma Risk Management (TRIM) practitioner.
Carefully selected, highly trusted and extensively experienced, our Associates are from a cross-spectrum of backgrounds but share our values and exceptionally high standards.
We unite post-doctoral academics and consultants in clinical, health, sport and performance psychology, with former operators and high-ranking personnel from the Royal Marines and other military organisations. This combination provides a truly unique, integrated and holistic service with a proven track record of achieving excellence in highly challenging and pressurised environments where results matter. Our Associates include:
Following a 33 year career as a Royal Marines Officer, with worldwide travel, operationally, Andy has operated and lead in some of the most inhospitable and dangerous places in the world. As a civilian, he became the Regional Manager for Southern Afghanistan (2010-2014) working for a British civilian company delivering specialist training and mentoring programme for the Afghan Police and Army of all seniorities.
He has considerable experience of operations, defence diplomacy, international crisis and contingency planning, training delivery, sharp-end humanitarian aid delivery and international collaboration particularly in West and Southern Africa, and the Middle East. Also during his military career Andy was charged with responsibility for the training of Army Officers (at Sandhurst) and Royal Marines Officers at the Commando Training Centre, Lympstone, Devon. Key to young officer training was their ability to understand and develop soft skills, clear communication, delegation of tasks, problem solving, planning and delivering a plan to an audience.
As the Defence Attaché in Norway, working in the British Embassy for the Foreign Office from 2005-2008, he was elected as the leader of the Foreign Attaché Corps in Oslo, representing all nations present in-country including Russia and China, to the Norwegian Military of Defence and Ministry of Foreign Affairs. Diplomatic and communication skills have been at the forefront of his exploits to date. As a result of this first-hand experience, Andy has a deep understanding of the need for good communication and planning, as well as the mental aptitude, physical strength and skill required to mitigate situational and outside pressures.
He now delivers various consultancy skills on behalf of a number of companies as well regularly mentoring newly joined Royal Marines Officers, during their training.
Andy was awarded the OBE in 2001 for his contribution to the development of nations in sub-saharan Africa. He is a Fellow of The Royal Geographic Society. He has cycled across Australia (from Perth to Sydney) twice for charity, firstly in 1982 but most recently 2012.
Bernadette specialises in helping people improve their health using lifestyle changes. With over 15 years’ experience as a university lecturer in Health and Exercise Science, a PhD in Sports Psychology, a Master’s Degree in Preventative Cardiology, and professional qualifications in Personal Training and Exercise Referral, Bernadette is uniquely equipped to help people make the changes in both body and mind that are long lasting. Bernadette achieves this by capitalising on her experience in higher education, the NHS, and her ability to understand and translate research into practice. Whether working one-to-one with clients or in workshop settings, Bernadette’s approach is underpinned by peer-reviewed research as well as theories in health and exercise psychology. The majority of Bernadette’s work, is in one-to-one consultations with busy, stressed, working professionals who recognise that some improvements to their health will improve their family and professional life. She also has qualification and expertise in providing exercise support to those with physical and mental health conditions. Her experience as a lecturer also however, lends itself we to delivery of workshops. Using this medium, Bernadette enjoys facilitating change using social support and accountability often offered by peers and colleagues.
Bernadette’s philosophy is to empower, educate and encourage people towards improved physical and mental health using small significant changes that won’t overwhelm, but lead them to a better way of life.
Rob has proven leadership and management skills gained through his active involvement in personal development and outdoor adventure for over 30 years. This includes 23 years’ service in Britain’s Elite Royal Marines Commandos, where he completed his career as a Warrant Officer. Since leaving the military, Rob has successfully transitioned into the commercial world and has worked at management level utilising his experience in leadership, management and personal development within these roles. As a leader and organiser, he has extensive experience in planning and leading adventurous expeditions in diverse environments. In 2006, he was deputy leader to a successful, unsupported trek to the Magnetic North Pole. He wrote the physical training and development programme for both this and a subsequent South Pole return ski journey made by four Royal Marines. A specialist instructor in personal development, he planned and executed team building for several high profile sports teams. This includes the Great Britain Rugby League team in preparation to the Tri-Nations in 2005 and the England Rugby Union Squad prior to the 2007 Rugby World Cup. In addition to preparing these teams, the coaching staff where able to select future leaders for these teams based on these training camps.
These rich experiences have enabled Rob to prioritise the key elements of individual and team success. He has a deep understanding of the importance of ethos and its role when developing sustainable, optimal performance culture within teams and individuals. He also prioritises the importance of the ‘softer skills’; an appreciation that has allowed Rob to successfully lead, teach, coach and mentor teams of different backgrounds and capabilities. Further, Rob understands the importance of listening to and exploring team and individual issues and needs before and during the development process, and using these to facilitate teams to gain optimal, sustainable performance. He also holds additional coaching and mentoring qualifications including NLP practitioners course which he has used to great effect in his mentoring.
Compassionate and understanding, he has the ability to get the best out of people and can motivate them to achieve things they never thought possible. He has a passion for developing people and getting them to where they want to be, both physically and mentally. Of note, in 1997, Rob undertook the Defence Remedial Instructor course to specialise as a Remedial Therapy Instructor at Headley Court. Here he worked to rehabilitate severely injured soldiers and Royal Marines helping them to adapt and develop to their new physical and psychological challenges. Rob believes that if you put your mind to it, almost anything is possible; “some people just need a little confidence, direction and support”.
L&M are based in London, the South East of England and Manchester, but work across the UK and beyond.